Refunds & Returns Policy
Black Friday Return Policies
We appreciate your interest in our Black Friday Sale, where we are pleased to present our best offer possible.
It is important to note that we do not entertain refund requests for items acquired during the Black Friday sale. However, in an effort to provide you with added flexibility, we have extended our exchange and store credit policy, allowing a more generous 30-day window.
If, for any reason, you find yourself dissatisfied with your Black Friday purchase or if the items you’ve received do not fit as expected, you can initiate an exchange request online within 30 days from the date of receipt.
For standard-size orders, you can opt to exchange the item for a different size or an alternative product Made-to-measure or other customized orders can only be returned for alteration. We are committed to ensuring your shopping experience is as smooth as possible, and our customer support team is ready to assist you with any exchange requests or any other queries. Thank you for considering our products.
General Return Window
Ensuring Customer satisfaction is our top priority, which is why we have a 30-day window for returns or exchanges, giving you the flexibility you need.
Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our shipping timelines.
Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You’ll receive an email confirmation when your return is completed.
Return Exclusions and Condition Criteria
- Personalized or customized products cannot be returned for refund or exchange under any circumstances.
- Gift cards are final sale and cannot be returned or exchanged.
- All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip.
We reserve the right to refuse returns/refunds that do not meet these criteria.
In case of receiving a wrong or defective product, please contact us within 2 working days.
Return Shipping and Alteration Charges
Please note that customers are responsible for shipping charges when returning items to us. For complete return instructions, please visit this link.
For custom orders, our team reviews the measurements considering your height and weight and might recommend some changes. If you choose to stick with your original measurements, we will proceed accordingly. However, in such cases, if the original measurements result in fitting issues upon receipt, a minimal alteration fee may apply.
Custom Orders Return
Our Approach to Mutual Success
Crafting custom (bespoke) jackets requires precision and care to ensure your complete satisfaction. To minimize any risk of returns, we follow a clear and transparent process:
Design & Quality:
Before dispatching your order, we share detailed pictures or videos of your final product. This allows you to review the design, leather quality, and stitching with full confidence before shipment.
Sizing:
For every custom order, our Customer Service team contacts you via email to confirm your body measurements. Once your jacket (or any piece) is ready, we also send you pictures or a video showing the jacket being measured. This ensures that sizing is accurate and approved by you before we ship.
This proactive approach guarantees that your order is crafted and delivered with your consent, satisfaction, and trust at every step.
Refund
We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.